MAPOW understandS that you value your privacy and wish to have your personal information kept secure. For these reasons, we place a high priority on the security of the personal information we hold. We have developed this policy to inform you of how we manage your personal information and maintain its integrity and security. For the avoidance of doubt, this policy does not apply to current Spotless employees. We are bound by the Indian Privacy Acts and the privacy principles prescribed by Indian legislation. Respect for your privacy While we keep your personal information secure, we also believe that you have the right to be informed about how we deal with that information so, if on reading this policy you are unclear on any of the matters or simply want more information, please contact our Privacy Officer by using the contact details provided below. The personal information we collect and hold We aim to collect and hold personal information only if it is reasonably necessary to providing the service, product or information you have requested from us. Depending on the nature of your relationship with us, we may collect personal information such as your name, address, telephone number or email address. For prospective employees, we may also seek information such as your resume and employment history and for customers we may collect information about your use of our products and services. How we collect and hold personal information Unless it is unreasonable and impracticable to do so, we collect your personal information from you directly, for example when you provide your personal information using the Contact forms on our websites, by using cookies on our websites. We also use a United States based service provider to assist us to collect and hold your personal information. At the time of collection, or as soon as practicable after we have collected it, we will take reasonable steps to notify you of the collection and of any matters relevant to the collection. Naturally we collect and hold a broad range of personal information gathered during the course of providing our products or services. However as stated above, we strive to ensure that we collect and hold only that personal information which is relevant to your specific matters. In general terms, you are under no obligation to provide any information that we may request of you. You should however be aware that by withholding requested information, we may be unable to provide you with our goods or services. The purposes for which we collect, hold, use and disclose personal information We collect, hold and use your personal information primarily for purposes such as keeping you informed of our products or services, undertaking business transactions with you, complying with our obligations of employment and keeping you updated on company information and events, or if it is reasonable to expect that we would use or disclose your personal information for other purposes which are related to those purposes. We may also disclose your personal information to the following third parties: IT technicians who may need access when providing on-site support (although it is our practice for them to work under supervision). We will not otherwise disclose information about you unless the disclosure is required by law; is authorised by law; or you have consented to Spotless disclosing the information about you. Personal information quality We aim to ensure that your personal information is accurate, complete and up to date. To assist us in this, you need to provide true, accurate, current and complete information about yourself as requested and properly update the information to us to keep it true, accurate, current and complete. If you believe that the information is inaccurate or incomplete, please contact us and we will use all reasonable effort to correct the information. In the event that we do not believe the information to be incorrect, we will take reasonable steps to add a statement to the information claiming that you believe the information is not accurate, complete or up-to-date. Securing your personal information We are committed to keeping your information secure and will take reasonable steps to protect the personal information we hold from misuse, loss and unauthorised access, modification or disclosure. We will also take reasonable steps to destroy or permanently de-identify personal information if it is no longer needed. Accessing and correcting your personal information You may request access, or correction, to all personal information that we hold about you. Prior to providing any information to you we will require proof of your identity. To obtain your personal information you should contact our Privacy Officer. In most cases, your information shall be provided free of charge, however for complex or substantial requests we may charge a reasonable fee for this service. We will give you access to, or correct, your personal information unless there is a lawful reason for refusing your request for access or correction. If we refuse your request we will give you a written notice explaining our reasons for that refusal and how you may complain about that refusal. Changes to this statement This Privacy Policy is not a static document; we may make changes to this Privacy Policy from time to time for any reason. We will publish these changes on our website. This Privacy Policy supersedes all of our previous Privacy Policies.